Automation and Pump Services

Tank to Bank

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Retail and fuel automation services provider
Reduce your total cost of ownership through engaging with one service and solution provider: we offer single point of accountability and support services management.

Point of sale solution for all market segments
We are the leading automation and POS provider to the fuel retail and commercial sites across Southern Africa. BCX is the only "Tank to Bank" solution and services company in South Africa.

Forecourt and Wetstock Management
The Totem Forecourt and OPW manages all elements of the forecourt and wetstock.

Tank to Bank Solutions

 

 

Convenience Store and Beyond

BCX are the exclusive resellers of the FlexiNova v6 Point of Sale in South Africa. V6 is the point of sale of choice for independent services stations, commercial sites and corporate entities.

Forecourt and Wetstock Management

Totem forecourt controller and wet stock management solution provides real time management for retail fuel stations and commercial sites.

Forecourt Automation

Authorised Wayne Fuelling Systems distributor and services partner. Authorised Gilbarco Veeder Root automation products distributor and solution provider.

Value added services and Loyalty

3rd party integrations include EFT, Loyalty solutions, Mobile payment solutions and fleet management. In addition V6 POS provides integration to a number of financial solutions/

 

 

BCX

BCX is a leading service provider to retailers across South Africa. BCX's retail technology sector has over 25 years’ experience in developing and delivering retail technology solutions and supports over 16 000 retail sites of various sizes. Our core focus is providing and supporting retail solutions that work. BCX is Africa’s largest provider of information and communications technology services.

Support Services

OnSite Support

BCX’ OnSite services provide comprehensive project-, support-, implementation- , and installation services.

OnSite Support is:

  • Integrated to the BCX Helpdesk
  • Centrally and regionally managed
  • Comprised of highly-skilled and specialised technicians

Services include:

  • Installation, set-up, configuration, and support of hardware and software
  • Maintenance, preventative maintenance, and repair services

Project Management

The BCX PM Office provides the planning, risk-management strategy, governance, and co-ordination of our national resources to implement projects across the SA retail industry. Projects include:

  • Software, installations, equipment, contract services, ad hoc projects
  • Planning and implementation from procurement and set-up through to hand holding and sign-off

All projects are PMBOK® aligned, and:

  • Utilise proven retail project management methods
  • Produce and manage accurate documentation, workflow, reporting, sign off and billing

Training Services

BCX delivers training for each retail solution we offer. The service adheres to SAQA and NQF principles, and is customised to fit our client’s needs. The training process can include:

  • Training and business needs analysis
  • Store and Head Office training with assessment and review protocols
  • Materials and courseware adapted for the client’s environment

Our training focuses on delivering a core understanding of our various solutions’ inventory, sales, financials, and reporting functions, and how these are best managed per client environment. 

Helpdesk Services

BCX’ managed, centralised service runs 24 hours, 365 days to provide Call- and Helpdesk support to retailers. The service comprises:

  • Incident logging, tracking, and management
  • 1st -3rd line support aligned to retail operating hours
  • User guidance and solutions support
  • Access to subject matter experts and technical specialists

The BCX Helpdesk is fully ITIL®- aligned, and commits to a minimum 95% SLA for clients.

Hosting and Managed Services

An in-house, specialist division providing IT infrastructure and a broad range of services to help ensure business continuity for our clients. The service includes:

  • Hosting for all BCX POS and Merchandising solutions,  and the client environment
  • Managed services for data collect, end-of-day, and month-end transactions with bank reconciliation
  • Operational services

BCX’s retail technology sector’s technical resources, SQL Specialists, and Developers manage more than 350 servers and devices over ±50 diverse clients who generate over 100 million transactions annually.

ABOUT

BCX is a leading service provider of retail technology solutions. BCX's retail technology sector supports more than 16 000 retail sites of various sizes.

 

CONTACT US

  • 1021 Lenchen Ave N, Centurion Central, Centurion
  • Phone: +27 12 643 8300
  • Email: Contact Us