Online has established itself as not only disruptive to bricks and mortar retail, but also destructive to certain verticals. With online spend valued at R9bn in 2016, with a 20-25% growth rate predicted for 2017, convenience has literally become the competition.
Customer experience is a most visible trend shaping the healthcare industry, and the retail pharmacy is certainly not immune to its power. Pharmacies are rather unique in that they sell health and beauty products and provide healthcare services, which adds to expectations.
UCS TS is a leading service provider to retailers across South Africa. With over 25 years of experience in the provision of retail technology solutions, the company supports more than 16,000 retail sites of various sizes. Our core focus is the provision of in-store solutions that work.