customer service

19 Jan

UCS TS aligned to the NRF key retail focus areas for 2018

2017 was an especially mutable year for international retailers, seeing those retailers who adopted a nimble tech strategy, and adapting their business thinking to meet their customer emerging as winners.

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05 Mar

Points of sale to optimise customer experience

Customer experience, or CX, has been a front-running retail trend for over 5 years now: customers are increasingly shopping where they both perceive value and also feel valued.

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06 Feb

Digital reporting to improve the retail experience

The importance of providing excellent customer service, and even delivering an experience, are terms being used everywhere these days. So how does the independent retailer ensure that his customers benefit from these retail trends?

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07 Nov

In Retail, knowledge is power

Successful retailing is always about more than the simple provision of goods for sales to consumers, at the heart of every transaction is the customer.

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BCX is a leading service provider to retailers across South Africa. BCX's retail technology sector has over 25 years’ experience in developing and delivering retail technology solutions and supports over 16 000 retail sites of various sizes. Our core focus is providing and supporting retail solutions that work. BCX is Africa’s largest provider of information and communications technology services.


BCX is a leading service provider of retail technology solutions. BCX's retail technology sector supports more than 16 000 retail sites of various sizes.



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