Amongst many other guidelines, the SA Pharmacy Council Good Pharmacy Practice Manual describes pharmaceutical care as ‘taking responsibility for the patient’s medicine-related needs, and being accountable for meeting these needs’.
Setting or strengthening good internal controls helps retailers manage resources and make sure operations are efficient and effective: employees often have an uncanny ability to sense poor business control and capitalise on it to the detriment of the business owner.
The point of sales is so much more than a transaction engine: it’s a crucial piece of technology amassing a lot of information which independent retailers can use to effectively measure the state of their business, as well as to formulate competitive strategies.
Independent retailers have the advantage over larger retail groups in that they have the flexibility to respond quickly to evolving customer needs, increasing costs of sales, and changing product lines.
The pharmacy industry has seen a move away from the purely therapeutic ‘pharmacist as a dispenser of medication as well as advice’ model, to the pharmacy’s positioning itself as a retailer and supplier of goods.